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Introducing Chip Conley

Written by: on  April 14, 2011

Chip Conley on long term leadership

We’re pleased to welcome Chip Conley on board as a fellow labmate. I’ve been in touch with Chip since I first saw his enviable talk on

A pioneer and leader in the ‘New World of Work’ space he is the founder and executive chairman of Joie de Vivre, America’s second largest boutique hotel company consisting of three-dozen award-winning hotels.  Chip and his company’s time-tested techniques and transformational leadership practices have been featured in Fast Company, Fortune and the Wall Street Journal.  And, in 2010, Joie de Vivre was awarded the #1 customer service award in the U.S. in the Upper Upscale hotel category.

Also a best-selling author, Chip illustrates the theory that transformed his business and shares his unique prescription for success (even in turbulent times) in his latest book PEAK: How Great Companies Get Their Mojo from Maslow (Jossey-Bass 2007). Chip’s fourth book, Emotional Equations: Simple Truths for Creating Happiness & Success, will be out in January 2012.

One of his most recent blog posts discusses the impact of emotional intelligence in the workplace and links to Daniel Goleman who has proven that two-thirds of the success in business is based upon our Emotional Intelligence as opposed to our IQ or our level of experience.

He says that we’re finally starting to realise that organisations are purely the sum total of the relationships that make up that organisation.  The companies we admire are like the people we admire: resilient, authentic, personable, collaborative, ambitious, and humble.

Companies that create a healthy ‘psycho-hygiene’ are able to tap into the full potential of their people. These companies evaluate their leaders not purely on financial results but on scales for both results and relationships. They create cultures of recognition knowing that positivity has a ripple effect just like negativity does, and they create a sense of purpose and meaning that helps employees feel that they’re motivated by an internal calling or inspiration as opposed to being a trained seal who only performs when financial incentives or awards are offered.

We’ll be posting up contributions from Chip over the course of the year, but in the meantime check out his wonderful TED talk:

More information on Chip can be found on and



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